PRISM (Active ingredients)
The PRISM e-service gives users the convenience of carrying out transactions with HSA, and to search for related information online.
Last updated 23 May 2026
Ensure you have the following before you access the PRISM e-service:
PRISM helpdesk
If you encounter technical issues with PRISM e-services (e.g. unable to upload documents in PRISM or CRIS), please e-mail the HSA helpdesk with the screenshot of the error message or call 6776 0168 (from 7.00 am to midnight daily) for assistance.
Make an application - apply@prism
Make an application - apply@prism
E-services | User guide |
|---|---|
Apply for active ingredient importer's and/or wholesaler's licence | |
Withdraw application - withdraw@prism
Withdraw the following applications:
Active ingredient importer’s licence
Active ingredient wholesaler’s licence
Active ingredient manufacturer’s licence
Good Manufacturing Practice Certificate
Good Distribution Practice Certificate
Certificate of a Pharmaceutical Product (CPP)
Withdraw application - withdraw@prism
E-services | User guide |
|---|---|
Cancel licence - cancel@prism
Cancel the following licences:
Active ingredient importer’s licence
Active ingredient wholesaler’s licence
Active ingredient manufacturer’s licence
Cancel licence - cancel@prism
E-services | User guide |
|---|---|
Amend licence - amend@prism
Amend licence - amend@prism
Renew licence - renew@prism
Renew the following licences:
Active ingredient importer’s licence
Active ingredient wholesaler’s licence
Active ingredient manufacturer’s licence
Renew licence - renew@prism
E-services | User guide |
|---|---|
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Track@PRISM
Enquire@PRISM
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