Skip to main content

Contact us

We will be glad to assist you if you have any enquiries or feedback. You may reach us with the following contact information.

Health Sciences Authority

Address

Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 0838
1800-2130800 (Quality Service Manager)

Fax

(65) 6213 0749

Email

HSA_Info@hsa.gov.sg

E-services Helpdesk (PRISM, MEDICS & CRIS Technical Assistance)

Address

Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6776 0168
7.00am to midnight daily 

Email

helpdesk@hsahelp.gov.sg

Stay Alert

Only trust information from our official channels.

We are currently on the following social media platforms and the official handles are:

  • LinkedIn: Health Sciences Authority
  • Twitter: HSAsg
  • Youtube: HSAsingapore

For SMSes, we only use SMS sender ID ‘78795’ to send messages pertaining to your health product application matters.

We will not ask for your Singpass ID/password or banking details via social platforms or SMS. We have also removed clickable links from our SMSes.

All transactions are conducted via our official HSA website.

Do take note to only download the DonateBlood App from the official Apple App Store or Google Play Store.

Blood services

Bloodbank@HSA

Address

Health Sciences Authority
(Opposite Outram Park MRT Station)
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 0626

Singapore Red Cross Blood Donor Recruitment Programme

(65) 6220 0183

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320


Bloodbank@Dhoby Ghaut

Address

Dhoby Ghaut MRT Station
Dhoby Xchange (Near Exit B)
#B1-05 to 10
11 Orchard Road
Singapore 238826

View map

Telephone

(65) 6333 5532

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320


Bloodbank@Woodlands

Address

Woodlands Civic Centre
(Opposite Causeway Point)
900 South Woodlands Drive #05-07
Singapore 730900

View map

Telephone

(65) 6766 0576

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320


Bloodbank@Westgate Tower

Address

Westgate Tower
1 Gateway Drive
#10-01 to 05
Singapore 608531

View map

Telephone

(65) 6710 7548

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320


Bloodbank@One Punggol

Address

One Punggol
1 Punggol Drive
#02-38 
Singapore 828629

View map 

Telephone

(65) 6322 3076

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320 

Health products regulation

Health products regulation

For enquiries or feedback concerning:

  • Therapeutic products
  • Medical devices
  • Health supplements
  • Traditional medicine
  • Cosmetic products
  • Cell, tissue and gene therapy products
  • Clinical trials
  • Manufacturing, importation and distribution
  • Product advertisements and sales promotion
  • Safety alerts and product recalls

Address

Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01 Helios
Singapore 138667

View map

 

Monday to Thursday: 8.30am to 12.30pm and 1.30pm to 5.30pm
Friday: 8.30am to 12.30pm and 1.30pm to 5.00pm
Weekends and Public Holidays: Closed

Telephone

(65) 6866 1111

Email

https://www.hsa.gov.sg/feedback


Tobacco regulation

For enquiries or feedback concerning:

Address

Tobacco Regulation Branch
Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#07-01/02 Helios
Singapore 138667

View map

Telephone (enquiries on licensing)

(65) 6684 2031
(65) 6684 2032

Telephone (feedback on tobacco-related offences)

(65) 6684 2036
(65) 6684 2037

Email

HSA_trb@hsa.gov.sg

 

Report illegal dealing of health products concerning:

    • Cell, Tissue or Gene Therapy Products
    • Chinese Proprietary Medicines
    • Cosmetic Products
    • Health Supplements
    • Medical Devices
    • Therapeutic Products
    • Traditional Medicine

Address

Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01 Helios
Singapore 138667

View map

 

Telephone

(65) 68663485

Email

HSA_IS@hsa.gov.sg

Applied sciences

Chemical Metrology Division

Address

Chemical Metrology Division
Health Sciences Authority
1 Science Park Road
#01-05/06 The Capricorn
Singapore Science Park II
Singapore 117528

View map

Telephone

(65) 6775 1605

Fax

(65) 6775 1398

Email

HSA_CML@hsa.gov.sg

Pharmaceutical Division

Address

Pharmaceutical Division
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 0806

Fax

(65) 6213 0749

Email

HSA_PD_Enquiry@hsa.gov.sg

Submission and collection hours

HSA Counter, Level 1
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday


Forensic Medicine Division

Address

Forensic Medicine Division
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6326 6027
(65) 6213 0659
(65) 6213 0821

Fax

(65) 6225 0217

Forensic Medicine Operations

Address

Forensic Medicine Operations
Mortuary
1 Hospital Drive, Block 9
Singapore 169608

View map

Telephone

(65) 6326 6027
(65) 6222 1712

Fax

(65) 6222 3092


Biology Division

DNA Profiling Laboratory @ Outram

Address

Biology Division
DNA Profiling Laboratory @ Outram
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 0779

Fax

(65) 6213 0749

Submission and collection hours

(For SPF, except Div D and Div J)
HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

DNA Profiling Laboratory @ Synapse

Address

Biology Division
DNA Profiling Laboratory @ Synapse
Health Sciences Authority
3 Biopolis Drive
#03-14/15 Synapse
Singapore 138623

View map

Telephone

(65) 6684 1503

Fax

(65) 6684 1505

Submission and collection hours

(For SPF Div D, Div J and CNB)
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

DNA Database Laboratory @ PCC

Address

Biology Division
DNA Database Laboratory @ PCC
Health Sciences Authority
391 New Bridge Road
Block A #07-05
Police Cantonment Complex
Singapore 088762

View map

Telephone

(65) 6557 3503

Fax

(65) 6557 3516

Submission and collection hours

9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday


Forensic Science Division

Address

Forensic Science Division
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone (Criminalistics)

(65) 6213 0747

Submission and collection hours (Criminalistics)

HSA Counter, Level 3
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Telephone (Document Examination)

(65) 6213 0736

Submission and collection hours (Document Examination)

Forensic Chemistry & Physics Lab
Basement (B1-3)
9.00am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday


Illicit Drugs Division

Address

Illicit Drugs Division
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 8979

Submission and collection hours

HSA Counter, Level 3
2.00pm to 5.00pm
Monday to Friday


Analytical Toxicology Division

Clinical & Forensic Toxicology Unit

Address

Analytical Toxicology Division
Analytical Toxicology Laboratory
Clinical & Forensic Toxicology Unit
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Telephone

(65) 6213 0740

Submission and collection hours (Clinical & Forensic Toxicology Unit)

Clinical & Forensic Toxicology Unit, Level 3
8.30am to 12.00pm and 1.00pm to 5.00pm
Monday to Friday

Drug Abuse Testing Unit

Address

Analytical Toxicology Division
Analytical Toxicology Laboratory
Drug Abuse Testing Unit
Health Sciences Authority
11 Outram Road
Singapore 169078

View map

Submission and collection hours (Drug Abuse Testing Unit)

Drug Abuse Testing Counter, Level 3
8.00am to 4.00pm (Submission)
8.00am to 5.00pm (Collection)
Monday to Friday