Contact us

We will be glad to assist you if you have any enquiries or feedback. You may reach us with the following contact information.

General Enquiries

Address

Health Sciences Authority
11 Outram Road
Singapore 169078

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Telephone

(65) 6213 0838 (General Enquiries)

Fax

(65) 6213 0749

Email

HSA_Info@hsa.gov.sg (General Enquiries)
HSA_Billing_Enquiry@hsa.gov.sg (Billing Enquiries)

E-services Helpdesk (PRISM, SHARE & CRIS Technical Assistance)

Address

Health Sciences Authority
11 Outram Road
Singapore 169078

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Telephone

(65) 6776 0168 (PRISM, CRIS Technical Assistance)
7.00am to midnight daily 

Email

helpdesk@hsahelp.gov.sg (PRISM, CRIS Technical Assistance)
HSA_SHARE_Support@hsa.gov.sg (SHARE Technical Assistance)

 

Report Vaporiser Offences

If you have information on vaporiser offences, report to us via:

Online Form

go.gov.sg/reportvape

Telephone

(65) 6684 2036
(65) 6684 2037
7:00 am to midnight daily, including weekends and public holidays

Report Tobacco Offences

If you have information on tobacco offences e.g. illegal sales of tobacco products, report to us via:

Online Form

go.gov.sg/hprg-feedback-form 

Telephone

(65) 6684 2036
(65) 6684 2037
7:00 am to midnight daily, including weekends and public holidays

Report Illegal Health Products Activities

If you have information on illegal sales and supply of health products like medicines, health supplements and counterfeit health products, report to us via:

Email

HSA_IS@hsa.gov.sg

Telephone

(65) 6866 3485
8:30 am to 5:30 pm (Mondays to Thursdays)
8:30 am to 5:00 pm (Fridays)
Closed on weekends and public holidays


 

 

 

Stay Alert

Only trust information from our official channels.

We are currently on the following social media platforms and the official handles are:

  • LinkedIn: Health Sciences Authority
  • Instagram: HSA.Singapore
  • Twitter: HSAsg
  • Youtube: HSAsingapore

For SMSes, we only use SMS sender ID ‘78795’ to send messages pertaining to your health product application matters.

We will not ask for your Singpass ID/password or banking details via social platforms or SMS. We have also removed clickable links from our SMSes.

All transactions are conducted via our official HSA website.

Do take note to only download the DonateBlood App from the official Apple App Store or Google Play Store.

Blood services

Bloodbank@HSA

Address

Health Sciences Authority
(Opposite Outram Park MRT Station)
11 Outram Road
Singapore 169078

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Telephone

(65) 6213 0626

Singapore Red Cross Blood Donor Recruitment Programme

(65) 6220 0183

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320

Bloodbank@Dhoby Ghaut

Address

Dhoby Ghaut MRT Station
Dhoby Xchange (Near Exit B)
#B1-05 to 10
11 Orchard Road
Singapore 238826

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Telephone

(65) 6333 5532

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320

Bloodbank@Woodlands

Address

Woodlands Civic Centre
(Opposite Causeway Point)
900 South Woodlands Drive #05-07
Singapore 730900

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Telephone

(65) 6766 0576

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320

Bloodbank@Westgate Tower

Address

Westgate Tower
1 Gateway Drive
#10-01 to 05
Singapore 608531

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Telephone

(65) 6710 7548

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320

Bloodbank@One Punggol

Address

One Punggol
1 Punggol Drive
#02-38 
Singapore 828629

View map 

Telephone

(65) 6322 3076

Post-Donation Call Back Line (24-hours toll-free)

1800 226 3320 

Health products regulation

Health products regulation

For enquiries or feedback concerning:

  • Therapeutic products
  • Medical devices
  • Health supplements
  • Traditional medicine
  • Cosmetic products
  • Cell, tissue and gene therapy products
  • Clinical trials
  • Manufacturing, importation and distribution
  • Product advertisements and sales promotion
  • Safety alerts and product recalls

Address

Health Products Regulation Group
Health Sciences Authority
11 Biopolis Way
#11-01 Helios
Singapore 138667

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Monday to Thursday: 8.30am to 12.30pm and 1.30pm to 5.30pm
Friday: 8.30am to 12.30pm and 1.30pm to 5.00pm
Weekends and Public Holidays: Closed

Telephone

(65) 6866 1111

Email

https://www.hsa.gov.sg/feedback

Tobacco regulation

For enquiries or feedback on tobacco licensing matters

    Address

    Health Products Regulation Group
    Health Sciences Authority
    11 Biopolis Way
    #07-01/02 Helios
    Singapore 138667

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    Telephone

    (65) 6684 2031
    (65) 6684 2032

    Monday to Friday: 9:00am to 5:30pm

    Closed on weekends and public holidays

    Email

    go.gov.sg/hprg-feedback-form

     

     

     

     

    Applied sciences

    Chemical Metrology Division

    Address

    Chemical Metrology Division
    Health Sciences Authority
    1 Science Park Road
    #01-05/06 The Capricorn
    Singapore Science Park II
    Singapore 117528

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    Telephone

    (65) 6775 1605

    Fax

    (65) 6775 1398

    Email

    HSA_CML@hsa.gov.sg

    Pharmaceutical Division

    Address

    Pharmaceutical Division
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone

    (65) 6213 0806

    Fax

    (65) 6213 0749

    Email

    HSA_PD_Enquiry@hsa.gov.sg

    Submission and collection hours

    HSA Counter, Level 1
    8.30am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    Forensic Medicine Division

    Address

    Forensic Medicine Division
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone

    (65) 6220 4129
    (65) 6213 0659
    (65) 6213 0821

    Fax

    (65) 6225 0217

    Forensic Medicine Operations

    Address

    Forensic Medicine Operations
    Mortuary
    1 Hospital Drive, Block 9
    Singapore 169608

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    Telephone

    (65) 6220 4129
    (65) 6222 1712

    Fax

    (65) 6222 3092

    Biology Division

    DNA Profiling Laboratory @ Outram

    Address

    Biology Division
    DNA Profiling Laboratory @ Outram
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone

    (65) 6213 0779

    Submission and collection hours

    (For SPF)
    HSA Counter, Level 3
    9.00am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    DNA Profiling Laboratory @ Synapse

    Address

    Biology Division
    DNA Profiling Laboratory @ Synapse
    Health Sciences Authority
    3 Biopolis Drive
    Synapse
    Singapore 138623

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    Telephone

    (65) 6684 1503

    Submission and collection hours

    (For CNB)
    9.00am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    DNA Database Laboratory @ PCC

    Address

    Biology Division
    DNA Database Laboratory @ PCC
    Health Sciences Authority
    391 New Bridge Road
    Block A
    Police Cantonment Complex
    Singapore 088762

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    Telephone

    (65) 6557 3503

    Submission and collection hours

    9.00am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    Forensic Science Division

    Address

    Forensic Science Division
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone (Criminalistics)

    (65) 6213 0747

    Submission and collection hours (Criminalistics)

    HSA Counter, Level 3
    9.00am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    Telephone (Document Examination)

    (65) 6213 0736

    Submission and collection hours (Document Examination)

    Forensic Chemistry & Physics Lab
    Basement (B1-3)
    9.00am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    Illicit Drugs Division

    Address

    Illicit Drugs Division
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone

    (65) 6213 8979

    Submission and collection hours

    HSA Counter, Level 3
    2.00pm to 5.00pm
    Monday to Friday

    Analytical Toxicology Division

    Clinical & Forensic Toxicology Unit

    Address

    Analytical Toxicology Division
    Analytical Toxicology Laboratory
    Clinical & Forensic Toxicology Unit
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Telephone

    (65) 6213 0740

    Submission and collection hours (Clinical & Forensic Toxicology Unit)

    Clinical & Forensic Toxicology Unit, Level 3
    8.30am to 12.00pm and 1.00pm to 5.00pm
    Monday to Friday

    Drug Abuse Testing Unit

    Address

    Analytical Toxicology Division
    Analytical Toxicology Laboratory
    Drug Abuse Testing Unit
    Health Sciences Authority
    11 Outram Road
    Singapore 169078

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    Submission and collection hours (Drug Abuse Testing Unit)

    Drug Abuse Testing Counter, Level 3
    8.00am to 4.00pm (Submission)
    8.00am to 5.00pm (Collection)
    Monday to Friday